Refund Policy

Introduction

At Pepeto Game, we strive to ensure our customers are completely satisfied with their purchases. This Refund Policy outlines the circumstances under which we offer refunds for our digital products and services, including games, in-game purchases, subscriptions, and other digital content.

This policy is designed to be fair to our customers while protecting our business from abuse. Please read this policy carefully before making a purchase, as it forms part of the Terms of Service that govern your use of our products and services.

5. Refund Processing

5.1 Refund Methods

Refunds will typically be issued using the original payment method used for the purchase:

• Credit or debit card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Other payment methods may be refunded via store credit or an alternative method at our discretion

5.2 Processing Time

Once approved, refunds are typically processed within 3-5 business days. However, depending on your payment provider, it may take additional time for the refund to appear in your account:

• Credit card refunds: 5-10 business days
• PayPal refunds: 1-3 business days
• Bank transfers: 5-7 business days

5.3 Partial Refunds

In some cases, we may issue partial refunds if only certain items or services in an order are eligible for a refund. We will communicate the details of partial refunds clearly during the refund process.

6. Exceptions and Special Cases

6.1 Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Virtual currency that has been spent or partially spent
• Products or services labeled as "non-refundable" at the time of purchase
• Products or services that have been fully consumed or used
• Purchases made more than 14 days prior to the refund request (except where required by law)

6.2 Special Promotions and Bundles

Products or services purchased as part of a special promotion, bundle, or with a discount code may be subject to different refund terms, which will be specified at the time of purchase.

6.3 Account Termination

If your account has been terminated for violation of our Terms of Service, you may not be eligible for refunds on any associated purchases.

6.4 Chargebacks

If you initiate a chargeback through your payment provider instead of requesting a refund through our customer service, we reserve the right to suspend or terminate your account and any associated services.

7. Subscription Cancellations

7.1 Cancellation Process

You may cancel a subscription at any time through your account settings or by contacting customer service. Cancellations will take effect at the end of the current billing period.

7.2 Prorated Refunds

For annual or multi-month subscriptions, we may offer prorated refunds for the unused portion of your subscription in certain circumstances. This will be evaluated on a case-by-case basis.

7.3 Free Trial Conversions

If you signed up for a subscription through a free trial and cancel before the trial period ends, you will not be charged. If you cancel after the trial period ends but before the next billing cycle, your subscription will remain active until the end of the current billing period.

8. Virtual Currency and Items

8.1 Virtual Currency Purchases

Purchases of virtual currency are generally final and non-refundable once the currency has been added to your account or spent, except in cases where technical issues prevented you from receiving or using the virtual currency.

8.2 In-Game Items

Purchases of virtual items, character upgrades, or other in-game content are generally final and non-refundable once they have been added to your account or used, except in cases where the item does not function as described.

8.3 Accidental Purchases

We may consider refund requests for accidental purchases of virtual currency or items if the request is made within 48 hours of purchase and the currency or items have not been used.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the revised policy.

We will notify users of significant changes to this policy through our website, email, or in-game notifications.

10. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact our customer service team: